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FAQ


Go to SELFCARE. Select Domain menu and click Manage button. Select Nameserver tab and edit accordingly.
Go to SELFCARE. Select Domain menu and click Manage button. Select Contact Information tab and edit your contact accordingly.
Go to SELFCARE. Select Domain menu and click Transfer Between Accounts button to proceed.
Go to SELFCARE. Select Domain menu and click Manage button. Select Contact Information tab and edit Registrant section accordingly.
Go to SELFCARE. Select Domain menu and click Manage button. Select Change Registrar tab and and select New Registrar accordingly.
Please contact customercare@mynic.my for assistance.

Supporting Documents for organisations certified by the Malaysian ROC, ROB and ROS

ORGANISATION SUPPORTING DOCUMENT(S)
Company pursuant to Companies Act 2016(Akta Syarikat 2016) Certification (Perakuan Pendaftaran) by Registrar of Companies (Pendaftar Syarikat) i.e.
  • Borang 8 (Perakuan Perbadanan Syarikat Awam)
  • Borang 9 (Perakuan Pemerbadanan Syarikat Sendirian)
  • Borang 13 (Perakuan Pemerbadanan Atas Pertukaran Nama Syarikat)
  • Borang 19 (Perakuan Pemerbadanan Atas Pertukaran Menjadi Syarikat Persendirian)
  • Borang 83 (Certificate of Registration of A Foreign Company)
  • Borang 83A (Certificate of Registration of Change of Name of A Foreign Company)
Business pursuant to Business Registration Act 1956 (Akta Pendaftaran Perniagaan 1956) Certification (Perakuan Pendaftaran) by Registrar of Business (Pendaftar Perniagaan) i.e.
For Sabah and Sarawak: Business pursuant to Commercial License Ordinance 1948 (Ordinan Perlesenan Perdagangan 1948). Certification (Perakuan Pendaftaran) from Registrar of Commercial License Ordinance i.e.
Society pursuant to Societies Act 1966 (Akta Pertubuhan 1966) Certification (Perakuan Pendaftaran) by Registrar of Societies (Pendaftar Persatuan) i.e.
  • Borang 3 Peraturan 5 Peraturan 7(1) (Kebenaran Menukar Nama)
  • Peraturan 7(4) (Sijil Kebenaran untuk penubuhan cawangan)

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for other types of organisations

ORGANISATION SUPPORTING DOCUMENT(S)
Representative Office Official letter from Ministry of Industrial Trade and Industry (MITI) regarding representative Office Registration (Pendaftaran Pejabat Perwakilan)
Regional Office Official letter from Ministry of Industrial Trade and Industry (MITI) regarding Regional Office Registration (Pendaftaran Pejabat Serantau)
Foreign Embassy Official request letter from the Foreign Embassy
Foreign Office Official letter from Ministry of Foreign Affairs regarding approval of setting up of foreign office
Architect Firm Certificate from Lembaga Arkitek Malaysia
Law Firm Official approval letter regarding setting up of firm from Bar Council (Majlis Peguam)
Audit Firm pursuant to Companies Act 2016 (Akta Syarikat 2016)
Sports Organisation pursuant to Sports Development Act 1997 (Akta Pembangunan Sukan 1997) Certification (Perakuan Pendaftaran) i.e. Perakuan Pendaftaran (Pendaftaran Badan Sukan 1998, Peraturan 6)
Valuer, Appraiser and Estate Agent Firm pursuant to Valuers, Appraisers and Estate Agents Act 1981 (Akta Penilai, Pentaksir dan Ejen Harta Tanah 1981) Certification (Perakuan Pendaftaran) i.e. Borang N (Kuasa Untuk Menjalankan Amalan Bagi Firma)
Trade Union pursuant to Trade Union Act 1959 (Akta Kesatuan Sekerja 1959) Certification (Perakuan Pendaftaran) i.e. Borang D (Perakuan Pendaftaran : Seksyen 13, Peraturan 7)
Lembaga (Board) set up pursuant to a statute Copy of the relevant Statute/Act
Trustee pursuant to Trustees Incorporation Ordinance 1952 (Akta Pemegang Amanah (Perbadanan) 1952) Certification (Perakuan Pendaftaran) i.e.
  • Certificate of Incorporation
  • Certificate of Affiliation
Farmers Organisation pursuant to Farmers’ Organisation Act 1973 (Akta Pertubuhan Peladang 1973) Certification (Perakuan Pendaftaran)
Religious Entity Formation Documents (i.e ROS) Official letter approving/accrediting/registering the relevant body from the relevant government Religion Department
Parents Teachers Association pursuant to Kaedah-kaedah Persatuan Ibubapa-Guru-guru, 1973 Certification (Perakuan Pendaftaran) by Registrar of Schools (Pendaftar Sekolah-Sekolah)

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for .BIZ.MY

ORGANISATION SUPPORTING DOCUMENT(S)
Company pursuant to Companies Act 2016(Akta Syarikat 2016) Certification (Perakuan Pendaftaran) by Registrar of Companies (Pendaftar Syarikat) i.e.
  • Borang 8 (Perakuan Perbadanan Syarikat Awam)
  • Borang 9 (Perakuan Pemerbadanan Syarikat Sendirian)
  • Borang 13 (Perakuan Pemerbadanan Atas Pertukaran Nama Syarikat)
  • Borang 19 (Perakuan Pemerbadanan Atas Pertukaran Menjadi Syarikat Persendirian)
  • Borang 83 (Certificate of Registration of A Foreign Company)
  • Borang 83A (Certificate of Registration of Change of Name of A Foreign Company)
Business pursuant to Business Registration Act 1956 (Akta Pendaftaran Perniagaan 1956) Certification (Perakuan Pendaftaran) by Registrar of Business (Pendaftar Perniagaan) i.e.
For Sabah and Sarawak: Business pursuant to Commercial License Ordinance 1948 (Ordinan Perlesenan Perdagangan 1948). Certification (Perakuan Pendaftaran) from Registrar of Commercial License Ordinance i.e.
Foreign Company A foreign company registered with the Companies Commission of Malaysia pursuant to Section 332 of the Companies Act 1965.
Architect Firm Certificate from Lembaga Arkitek Malaysia
Law Firm Official approval letter regarding setting up of firm from Bar Council (Majlis Peguam)
Audit Firm pursuant to Companies Act 2016 (Akta Syarikat 2016)
Valuer, Appraiser and Estate Agent Firm pursuant to Valuers, Appraisers and Estate Agents Act 1981 (Akta Penilai, Pentaksir dan Ejen Harta Tanah 1981) Certification (Perakuan Pendaftaran) i.e. Borang N (Kuasa Untuk Menjalankan Amalan Bagi Firma)
Co-operative registered under Suruhanjaya Koperasi Malaysia (SKM) and pursuant to Co-Operative Societies Act 1993 Certification (Perakuan Pendaftaran)

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for .COOP.MY

ORGANISATION SUPPORTING DOCUMENT(S)
Co-operative registered under Suruhanjaya Koperasi Malaysia (SKM) and pursuant to Co-Operative Societies Act 1993 Certification (Perakuan Pendaftaran)

Note: .coop.my is reserved only for Malaysian co-operatives organisations.

Supporting Documents for educational institutions

Note: .edu.my is reserved only for Malaysian educational institutions.

A. Government Educational Institutions
ORGANISATION SUPPORTING DOCUMENT(S)
Government Kindergarten
  • Pra Sekolah
    Official Request Letter from government school Headmaster/Principal
  • Tabika KEMAS
    Official letter from Jabatan Kemajuan Masyarakat
Government aided primary and/or secondary school (sekolah bantuan kerajaan)
Polytechnic under Ministry of Education administration
University under the administration of Ministry of Education pursuant to Universities and University Colleges Act 1971 (Akta Universiti dan Kolej Universiti 1971)
Maktab Rendah Sains Mara (MRSM) under the administration of MARA, pursuant to Majlis Amanah Rakyat Act 1966 (Akta Majlis Amanah Rakyat 1966)
B. Private Educational Institutions
ORGANISATION SUPPORTING DOCUMENT(S)
Private Kindergarten
  • Temporary Certification which is Form F from the respective State Education Department and the official letter from Private Kindergarten.
  • Certification which is Form D from the respective State Education Department and the official letter from Private Kindergarten
Private Schools (Education Act 1961, Section 48 or Education Act 1996/1997)
  • Official Letter from the relevant State Education Department for school setup approval and the official letter from the private schools
  • Educational Institution Registration Certificate and the official letter from the private schools.

    Note: The Registrant’s name should be the name of the school as stated on the certificate. NOT the name of the owner of the school.
Private Higher Educational Institutions (Private Higher Educational Institutions Act 1996)
  • Certification or Official Letter from Department of Private Education approving the setup of the institution and the official letter from the Private Higher Educational Institutions.

    Note: The Registrant’s name should be the name of the institution as stated on the certificate, NOT the name of the owner of the institution.
Educational Institutions Accredited by Relevant Government Departments/Agencies
  • Certification letter from the relevant government department or agency accrediting/registering the institution and the official letter from the institution or
  • The official letter from the relevant government department or agency accrediting/registering the institution.
Educational institutions accredited by the Jabatan Pembangunan Kemahiran (JPK), or the Department of Skills Development in Malaysia, fall under the National Skills Development Act 2006 (Akta Pembangunan Kemahiran Kebangsaan 2006), also known as Act 652.
  • Certification of Accreditation (Sijil/Perakuan Pentauliahan) by JPK to offer skills training programs under the National Skills Development Act 2006 (Act 652).
  • The official letter from the institution is also required
C. Private Religious Schools
ORGANISATION SUPPORTING DOCUMENT(S)
Private Religious Schools
  • Religious School Registration Certificate or Religious Educational Institution Registration Certification or Letter – issued by the state Islamic religious department or council and the official letter from the religious school

Note: These Supporting Documents will be updated from time to time at MYNIC Website (FAQ) and at wiki.ichoose.my, or any other website(s) that may be designated by MYNIC

Supporting Documents for government departments and agencies

Note: .gov.my is reserved only for Malaysian federal or state government departments or agencies.

ORGANISATION SUPPORTING DOCUMENT(S)
Federal government department or agency
State government department or agency
Local Authority department or agency

Supporting Documents for Malaysian government military organisations

Note: .mil.my is reserved only for Malaysian government military organisations.

ORGANISATION SUPPORTING DOCUMENT(S)
Ministry of Defence’s department or agency

Supporting Documents for Malaysian citizens and non-Malaysians residing in Malaysia

INDIVIDUAL SUPPORTING DOCUMENT(S)
Malaysian citizens
  • My Kad
  • Note:  Please ensure that all details on the card are clearly visible and legible. Draw the two diagonal lines across the front of your identification card. Write the words "For .my domain Use Only" between the lines. This helps to indicate that the document is intended only for specific purpose and the lines and text do not obscure important details such as your name, photo, and identification number.
Non-Malaysians residing in Malaysia
  • Employment Pass
  • Student Pass
  • Permanent Residence endorsement on a non-Malaysian passport
  • Social visit pass supported by proof of marriage to a Malaysian citizen

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for entities incorporated outside of Malaysia

ENTITIES SUPPORTING DOCUMENT(S)
Entities incorporated outside of Malaysia Company / business / organization certificate issued by the respective country of Registrant

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for non-Malaysians residing outside of Malaysia

INDIVIDUAL SUPPORTING DOCUMENT(S)
Non-Malaysians residing outside of Malaysia
  • Passport
  • National identification document
  • Driver's license
  • Utility bill

Note: These Supporting Documents will be updated from time to time.

*All these steps are only applicable for MYNIC customers.

MYNIC SELFCARE

  1. Login to SELFCARE.
  2. Select Renewals & Payment > Renewals menu.
  3. Add the domain you want to renew to the shopping cart.
  4. Select renewal duration and proceed with the payment.

CIMB CLICKS

  1. Login to CIMB Clicks.
  2. Select Pay & Transfer > Pay Bills menu.
  3. Type ‘MYNIC Berhad’ at the Biller Name field.
  4. Key-in the Registration Number of domain name (i.e. D********) accurately, to avoid any rejection of the payment. (Registration number can be found in WHOIS).

MAYBANK2U

  1. Login to Maybank2U.
  2. Select Pay & Transfer menu and select Pay tab.
  3. At Pay to field, select ‘Payee’ and type ‘MYNIC Berhad’.
  4. Key-in the Registration Number of domain name (i.e. D********) accurately, to avoid any rejection of the payment. (Registration number can be found in WHOIS).

JOMPAY (available at 40 banks in Malaysia)

  1. Login to your favourite bank (i.e. Maybank).
  2. Search the menu and select JomPAY.
  3. Enter Biller Code 33910 for MYNIC.
  4. At Ref-1 field: Enter the Registration Number of domain name accurately (i.e. D12345678), to avoid payment rejection. (Registration number can be found in WHOIS).
  5. At Ref-2 field: You may enter the domain name for domain services or another product/package name.
  6. Proceed with payment.

POSTAL MAIL / COURIER
(Crossed cheques, money orders or postal orders)

  1. Make these payable to MYNIC (Write your MYNIC Registration Number or domain name on the reverse side of the cheque/M.O./P.O.).
  2. Attach a copy of the invoice with the payment.
  3. Send these to the following address:
    • MYNIC Berhad
      Level 3, Tower 2,
      Menara Cyber Axis,
      Jalan Impact,
      63000 Cyberjaya,
      Selangor Darul Ehsan,
      Malaysia
  4. Please allow 3-7 days for these cheque/M.O./P.O. to clear.

Please always keep your receipt as proof of payment made.
An email notification will be sent to all contact persons when payment is updated for the domain name.

For any enquiries, please email customercare@mynic.my

MYNIC WHOIS service is an online facility to help users searches all .MY domain names for information on domain registration and availability.

The WHOIS service can be accessed through:

  • MYNIC website; or
  • port 43 (for MYNIC authorised registrar only)
Using MYNIC WHOIS

At WHOIS page, enter the full domain name ending with .my extension. Here are the examples:

  • mynic.my
  • mynic.com.my
  • mynic.biz.my
  • mynic.net.my
  • mynic.org.my
  • mynic.coop.my
  • mynic.name.my
  • mynic.gov.my
  • mynic.edu.my
  • mynic.mil.my
Published WHOIS details

MYNIC WHOIS service restricted the amount of contact information displays associated with a .MY domain name, with respect to the customers right to data privacy protection following the Personal Data Protection Act 2010 (PDPA) and MYNIC Data Protection Policy.

WHOIS Information

MYNIC is committed to protecting customers’ personal data concerning customers’ privacy. The WHOIS information will show the creation, expiration and modification (if any) dates of the domain name registration, status of the domain name, registrar information and the primary and secondary name servers.

MYNIC provides a Domain Contact Request if you need to contact the Registrant or domain contacts for a legitimate reason, such as:

  • The domain name is being used in malware or for spam or abuse.
  • The domain name or content infringes on a trademark or violates local laws or regulations.
  • Interest in purchasing the domain name.

The Domain Contact Request is a web form to contact a Registrant or Domain Contacts for specific .MY domain name to help address both abuse and infringement. With this form, MYNIC will initiate an email to the WHOIS contact’s email address for the specified .MY domain name without disclosing the non-public contact information. Once sent, the Registrant or Domain Contacts will assess the request and deciding whether to respond to the Requestor. Please note that, there is no guarantee that the Registrant will comply with the Domain Contact Request.

Updating WHOIS information

All users must ensure that their .my information is always correct and up to date to ensure that domain contacts receive all notifications and/or requests from MYNIC.

You can update your information by accessing MYNIC’s online modification form at SELFCARE.

Maximum query rate

The current maximum query rate is limited to 500 queries per day per IP address.

Complaints handling

Each complaint will be handled on a case-by-case basis, whereby the relevant circumstances will be considered in determining the remedy that may be offered.

If you have any other questions or feedback, please send an email to customercare@mynic.my or fill up the MYNIC Contact Form.

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