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Integrated Management System (IMS)

1. IMS Policy

To excel in the Malaysian Internet Registry service industry and to create a unique identity for the Internet community. We are committed to maintain an effective and efficient management system that will fulfill our customer's and interested parties’ expectation by ensuring that any critical information is managed and protected by a well-planned and feasible business continuity strategy founded on the requirements of ISO/IEC 27001, ISO 22301, ISO 9001.

2. Anti-Bribery and Corruption Policy

MYNIC aims to be a world-class TLD Registry in promoting .MY and as a catalyst for the digital economy. In achieving this vision, MYNIC is committed to conducting its business with integrity and the highest ethical standards, hence adopts a zero-tolerance approach to bribery and corruption, which is in line with the Malaysian Anti-Corruption Commission (MACC) Act 2009. Definitions of bribery and corruption shall follow those determine by the ISO 37001:2016 standard and the National Centre of Governance, Integrity, and Anti-Corruption (GIACC).

MYNIC highly encourages those with reasonable beliefs on conducts that violate this Policy and/or the ABMS requirements to report such through whistleblower@mynic.my. Persons who raise genuine concerns in good faith will be protected in a manner that no punitive actions or other actions that result in negative consequences will be taken against them. The Whistleblowers Protection Act 2010 shall be applied whenever applicable.

MYNIC will perform thorough investigations on all suspected violations of this ABC Policy and/or the ABMS requirements and take appropriate disciplinary actions on those found guilty. Whenever applicable, relevant enforcement bodies will be notified for further actions as per the country’s laws and regulations.

In its effort to tackle and prevent bribery and corruption conducts, MYNIC shall put in place adequate procedures which include the following elements:

Top-Level Commitment: Commitment from Board of Directors and Top-Level Management to ensure the organisation practices the highest level of integrity and ethics.
Risk Assessment: Assessment of past data and potential situations to determine corruption risk levels.
Undertaking Control Measures: Establishing, developing, and implementing appropriate control measures in concerning areas to address corruption risks.
Systematic Review, Monitoring, and Enforcement: Periodic review on policies, guidelines, procedures, and program implementations to ensure continuous improvement.
Training and Communication: Enhancement of capabilities and improvement of awareness to ensure all stakeholders can carry out their duties that support the initiatives.

The anti-bribery and compliance function shall be carried out by the Integrity & Governance Unit, according to ISO 37001:2016 Anti-Bribery Management System requirements. Adequate independence shall be given to ensure no parties involved (directly or indirectly) in the misconducts can influence the process (which can jeopardise the investigation) or result in a breach of whistleblower protection.

3. Policy Objectives

  1. Ensure that our products and services satisfy our customers and interested parties’ expectations.
  2. Preserve Confidentiality, Integrity and Availability of information.
  3. Continually measure service quality, delivery and improve customer satisfaction.
  4. Develop our services range in line with changing technology and business environment.
  5. Provide a fast response in provisioning of services and handling of customer’s enquiries.
  6. Ensure awareness and involvement of personnel throughout the organization in achieving these objectives.
  7. Ensure basic services are available during periods of adversity.
  8. Ensure zero case report on bribery and corruption.

4. Key Anti-Bribery Policy