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FAQ

Changing your domain nameserver (DNS)
Go to SELFCARE. Select Domain menu and click Manage button. Select Nameserver tab and edit accordingly.
Changing your domain contact info
Go to SELFCARE. Select Domain menu and click Manage button. Select Contact Information tab and edit your contact accordingly.
Transferring your domain
Go to MYNIC Domain Management System. Select Domain Name > Transfer Domain from the menu. Search the domain and proceed with the transfer.
Deleting your domain
Go to MYNIC Domain Management System. Select Domain Name > Delete Domain from the menu. Search the domain and proceed with the deletion.
Supporting documents

Supporting Documents for organisations certified by the Malaysian ROC, ROB and ROS

ORGANISATION SUPPORTING DOCUMENT(S)
Company pursuant to Companies Act 2016(Akta Syarikat 2016) Certification (Perakuan Pendaftaran) by Registrar of Companies (Pendaftar Syarikat) i.e.
  • Borang 8 (Perakuan Perbadanan Syarikat Awam)
  • Borang 9 (Perakuan Pemerbadanan Syarikat Sendirian)
  • Borang 13 (Perakuan Pemerbadanan Atas Pertukaran Nama Syarikat)
  • Borang 19 (Perakuan Pemerbadanan Atas Pertukaran Menjadi Syarikat Persendirian)
  • Borang 83 (Certificate of Registration of A Foreign Company)
  • Borang 83A (Certificate of Registration of Change of Name of A Foreign Company)
Business pursuant to Business Registration Act 1956 (Akta Pendaftaran Perniagaan 1956) Certification (Perakuan Pendaftaran) by Registrar of Business (Pendaftar Perniagaan) i.e.
For Sabah and Sarawak: Business pursuant to Commercial License Ordinance 1948 (Ordinan Perlesenan Perdagangan 1948). Certification (Perakuan Pendaftaran) from Registrar of Commercial License Ordinance i.e.
Society pursuant to Societies Act 1966 (Akta Pertubuhan 1966) Certification (Perakuan Pendaftaran) by Registrar of Societies (Pendaftar Persatuan) i.e.
  • Borang 3 Peraturan 5 Peraturan 7(1) (Kebenaran Menukar Nama)
  • Peraturan 7(4) (Sijil Kebenaran untuk penubuhan cawangan)

Note: These Supporting Documents will be updated from time to time.


Supporting Documents for other types of organisations

ORGANISATION SUPPORTING DOCUMENT(S)
Representative Office Official letter from Ministry of Industrial Trade and Industry (MITI) regarding representative Office Registration (Pendaftaran Pejabat Perwakilan)
Regional Office Official letter from Ministry of Industrial Trade and Industry (MITI) regarding Regional Office Registration (Pendaftaran Pejabat Serantau)
Foreign Embassy Official request letter from the Foreign Embassy
Foreign Office Official letter from Ministry of Foreign Affairs regarding approval of setting up of foreign office
Architect Firm Certificate from Lembaga Arkitek Malaysia
Law Firm Official approval letter regarding setting up of firm from Bar Council (Majlis Peguam)
Audit Firm pursuant to Companies Act 2016 (Akta Syarikat 2016)
Sports Organisation pursuant to Sports Development Act 1997 (Akta Pembangunan Sukan 1997) Certification (Perakuan Pendaftaran) i.e. Perakuan Pendaftaran (Pendaftaran Badan Sukan 1998, Peraturan 6)
Valuer, Appraiser and Estate Agent Firm pursuant to Valuers, Appraisers and Estate Agents Act 1981 (Akta Penilai, Pentaksir dan Ejen Harta Tanah 1981) Certification (Perakuan Pendaftaran) i.e. Borang N (Kuasa Untuk Menjalankan Amalan Bagi Firma)
Trade Union pursuant to Trade Union Act 1959 (Akta Kesatuan Sekerja 1959) Certification (Perakuan Pendaftaran) i.e. Borang D (Perakuan Pendaftaran : Seksyen 13, Peraturan 7)
Lembaga (Board) set up pursuant to a statute Copy of the relevant Statute/Act
Trustee pursuant to Trustees Incorporation Ordinance 1952 (Akta Pemegang Amanah (Perbadanan) 1952) Certification (Perakuan Pendaftaran) i.e.
  • Certificate of Incorporation
  • Certificate of Affiliation
Farmers Organisation pursuant to Farmers’ Organisation Act 1973 (Akta Pertubuhan Peladang 1973) Certification (Perakuan Pendaftaran)
Religious Entity Formation Documents (i.e ROS) Official letter approving/accrediting/registering the relevant body from the relevant government Religion Department
Parents Teachers Association pursuant to Kaedah-kaedah Persatuan Ibubapa-Guru-guru, 1973 Certification (Perakuan Pendaftaran) by Registrar of Schools (Pendaftar Sekolah-Sekolah)

Note: These Supporting Documents will be updated from time to time.


Supporting Documents for educational institutions

Note: .edu.my is reserved only for Malaysian educational institutions.

ORGANISATION SUPPORTING DOCUMENT(S)
Government Kindergarten
  • Pra Sekolah
    Official Request Letter from government school Headmaster/Principal
  • Tabika KEMAS
    Official letter from Jabatan Kemajuan Masyarakat
Private Kindergarten
  • Certification (Perakuan Pendaftaran) i.e.
    Form F – Perakuan Sementara Pendaftaran from respective State Education Department
Government aided primary and/or secondary school (sekolah bantuan kerajaan)
Polytechnic under Ministry of Education administration
University under the administration of Ministry of Education pursuant to Universities and University Colleges Act 1971 (Akta Universiti dan Kolej Universiti 1971)
Maktab Rendah Sains Mara (MRSM) under the administration of MARA, pursuant to Majlis Amanah Rakyat Act 1966 (Akta Majlis Amanah Rakyat 1966)
Private school pursuant to Education Act 1961 Section 48 (Akta Pelajaran 1961 Seksyen 48)
  • Certification (Perakuan Pendaftaran) i.e.
    Sijil Pendaftaran Sementara Sekolah
  • Official Letter from relevant State Education Department regarding approval of setting up of school

    Note: The Registrant’s name should be the name of the school as stated on the certificate. NOT the name of the owner of the school.
Private higher educational institution pursuant to Private Higher Educational Institutions Act 1996 (Akta Institusi Pendidikan Tinggi Swasta 1996)
  • Certification (Perakuan Pendaftaran) i.e.
    Official Letter from Department of Private Education approval of setting up of institution.

    Note: The Registrant’s name should be the name of the institution as stated on the certificate, NOT the name of the owner of the institution.
Educational institution accredited/registered by relevant government department/agency
  • Certification from the relevant government department/agency
  • Official Letter from relevant government department/agency accrediting/registering entity as educational institution

Note: These Supporting Documents will be updated from time to time.


Supporting Documents for government departments and agencies

Note: .gov.my is reserved only for Malaysian federal or state government departments or agencies.

ORGANISATION SUPPORTING DOCUMENT(S)
Federal government department or agency
State government department or agency
Local Authority department or agency

Supporting Documents for Malaysian government military organisations

Note: .mil.my is reserved only for Malaysian government military organisations.

ORGANISATION SUPPORTING DOCUMENT(S)
Ministry of Defence’s department or agency

Supporting Documents for Malaysian citizens and non-Malaysians residing in Malaysia

INDIVIDUAL SUPPORTING DOCUMENT(S)
Malaysian citizens
Non-Malaysians residing in Malaysia
  • Employment Pass
  • Student Pass
  • Permanent Residence endorsement on a non-Malaysian passport
  • Social visit pass supported by proof of marriage to a Malaysian citizen

Note: These Supporting Documents will be updated from time to time.

Paying for your domain

*All these steps are only applicable for MYNIC invoicing party.

MYNIC SELFCARE

  1. Login to SELFCARE.
  2. Select Renewals & Payment > Renewals menu.
  3. Add the domain you want to renew to the shopping cart.
  4. Select renewal duration and proceed with the payment.

CIMB CLICKS

  1. Login to CIMB Clicks.
  2. Select Pay & Transfer > Pay Bills menu.
  3. Type ‘MYNIC Berhad’ at the Biller Name field.
  4. Key-in the Registration Number of domain name (i.e. D********) accurately, to avoid any rejection of the payment. (Registration number can be found in WHOIS).

MAYBANK2U

  1. Login to Maybank2U.
  2. Select Pay & Transfer menu and select Pay tab.
  3. At Pay to field, select ‘Payee’ and type ‘MYNIC Berhad’.
  4. Key-in the Registration Number of domain name (i.e. D********) accurately, to avoid any rejection of the payment. (Registration number can be found in WHOIS).

JOMPAY (available at 40 banks in Malaysia)

  1. Login to your favourite bank (i.e. Maybank).
  2. Search the menu and select JomPAY.
  3. Enter Biller Code 33910 for MYNIC.
  4. At Ref-1 field: Enter the Registration Number of domain name accurately (i.e. D12345678), to avoid payment rejection. (Registration number can be found in WHOIS).
  5. At Ref-2 field: You may enter the domain name for domain services or another product/package name.
  6. Proceed with payment.

POSTAL MAIL / COURIER
(Crossed cheques, money orders or postal orders)

  1. Make these payable to MYNIC (Write your MYNIC Registration Number or domain name on the reverse side of the cheque/M.O./P.O.).
  2. Attach a copy of the invoice with the payment.
  3. Send these to the following address:
    • MYNIC Berhad
      Level 3, Tower 2,
      Menara Cyber Axis,
      Jalan Impact,
      63000 Cyberjaya,
      Selangor Darul Ehsan,
      Malaysia
  4. Please allow 3-7 days for these cheque/M.O./P.O. to clear.

Please always keep your receipt as proof of payment made.
An email notification will be sent to all contact persons when payment is updated for the domain name.

For any enquiries, please contact our Customer Care Hotline at 1-300-88-7277 or email customercare@mynic.my

MYNIC WHOIS Service

MYNIC WHOIS service is an online facility to check the details of a .my domain name registration. You may also use it to display registrant information for a domain name or to determine if a domain name ending in .my is available for registration.

The WHOIS service can be accessed through:

  • MYNIC website; or
  • port 43 (for MYNIC authorised reseller only)

Using MYNIC WHOIS

At WHOIS page, enter the full domain name ending with .my extension. Here are the examples:

  • mynic.my
  • mynic.com.my
  • mynic.net.my
  • mynic.org.my
  • mynic.name.my
  • mynic.gov.my
  • mynic.edu.my
  • mynic.mil.my

Published WHOIS details

We operate a public registry on behalf of all Internet users, and it is therefore important that we make the records we hold available to everyone. The WHOIS service makes it easier to identify the legal registrant of a domain name and should therefore help build more confidence in the use of the Internet.

The Terms and Conditions of domain name registration allow us to publish the records of your registration.


WHOIS information

For personal domain names, the following information appears:

  • Domain Name
  • Invoice Party
  • Registrant/Administrative Contact details and its code
  • Billing Contact details and its code
  • Technical Contact details and its code
  • Primary name server
  • Secondary name server(s)

Note: The details of contact person are limited to certain information for privacy purposes.

For all other domain names, the following information appears:

  • Domain Name
  • Invoice Party
  • Registrant details and its code
  • Administrative contact details and its code
  • Technical Contact details and its code
  • Billing Contact details and its code
  • Primary name server
  • Secondary name server(s)

Updating WHOIS information

All users must ensure that their .my information is correct and up-to-date at all times.

You can update your information by accessing MYNIC’s online modification form at SELFCARE.


Maximum query rate

The current maximum query rate is limited to 500 queries per day per IP address.


Complaints handling

Each complaint will be handled on a case-by-case basis, whereby the relevant circumstances will be taken into consideration in determining the remedy that may be offered.