Supporting Documents for organisations certified by the Malaysian ROC, ROB and ROS

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for other types of organisations

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for .BIZ.MY

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for educational institutions

Note: .edu.my is reserved only for Malaysian educational institutions.

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for government departments and agencies

Note: .gov.my is reserved only for Malaysian federal or state government departments or agencies.

Supporting Documents for Malaysian government military organisations

Note: .mil.my is reserved only for Malaysian government military organisations.

Supporting Documents for Malaysian citizens and non-Malaysians residing in Malaysia

Note: These Supporting Documents will be updated from time to time.

*All these steps are only applicable for MYNIC invoicing party.

MYNIC SELFCARE

1. Login to SELFCARE.
2. Select Renewals & Payment > Renewals menu.
3. Add the domain you want to renew to the shopping cart.
4. Select renewal duration and proceed with the payment.

CIMB CLICKS

1. Login to CIMB Clicks.
2. Select Pay & Transfer > Pay Bills menu.
3. Type ‘MYNIC Berhad’ at the Biller Name field.
4. Key-in the Registration Number of domain name (i.e. D********) accurately, to avoid any rejection of the payment. (Registration number can be found in WHOIS).

MAYBANK2U

1. Login to Maybank2U.
2. Select Pay & Transfer menu and select Pay tab.
3. At Pay to field, select ‘Payee’ and type ‘MYNIC Berhad’.
4. Key-in the Registration Number of domain name (i.e. D********) accurately, to avoid any rejection of the payment. (Registration number can be found in WHOIS).

JOMPAY (available at 40 banks in Malaysia)

1. Login to your favourite bank (i.e. Maybank).
2. Search the menu and select JomPAY.
3. Enter Biller Code 33910 for MYNIC.
4. At Ref-1 field: Enter the Registration Number of domain name accurately (i.e. D12345678), to avoid payment rejection. (Registration number can be found in WHOIS).
5. At Ref-2 field: You may enter the domain name for domain services or another product/package name.
6. Proceed with payment.

POSTAL MAIL / COURIER
(Crossed cheques, money orders or postal orders)

1. Make these payable to MYNIC (Write your MYNIC Registration Number or domain name on the reverse side of the cheque/M.O./P.O.).
2. Attach a copy of the invoice with the payment.
3. Send these to the following address:
   • MYNIC Berhad
     Level 3, Tower 2,
     Menara Cyber Axis,
     Jalan Impact,
     63000 Cyberjaya,
     Selangor Darul Ehsan,
     Malaysia
4. Please allow 3-7 days for these cheque/M.O./P.O. to clear.

Please always keep your receipt as proof of payment made.
An email notification will be sent to all contact persons when payment is updated for the domain name.

For any enquiries, please contact our Customer Care Hotline at 1-300-88-7277 or email customercare@mynic.my

MYNIC WHOIS service is an online facility to check the details of a .my domain name registration. You may also use it to display registrant information for a domain name or to determine if a domain name ending in .my is available for registration.

The WHOIS service can be accessed through:

• MYNIC website; or
• port 43 (for MYNIC authorised reseller only)

Using MYNIC WHOIS

At WHOIS page, enter the full domain name ending with .my extension. Here are the examples:

Published WHOIS details

We operate a public registry on behalf of all Internet users, and it is therefore important that we make the records we hold available to everyone. The WHOIS service makes it easier to identify the legal registrant of a domain name and should therefore help build more confidence in the use of the Internet.

The Terms and Conditions of domain name registration allow us to publish the records of your registration.

WHOIS information

For personal domain names, the following information appears:

• Domain Name
• Invoice Party
• Registrant/Administrative Contact details and its code
• Billing Contact details and its code
• Technical Contact details and its code
• Primary name server
• Secondary name server(s)

Note: The details of contact person are limited to certain information for privacy purposes.

For all other domain names, the following information appears:

• Domain Name
• Invoice Party
• Registrant details and its code
• Administrative contact details and its code
• Technical Contact details and its code
• Billing Contact details and its code
• Primary name server
• Secondary name server(s)

Updating WHOIS information

All users must ensure that their .my information is correct and up-to-date at all times.

You can update your information by accessing MYNIC’s online modification form at SELFCARE.

Maximum query rate

The current maximum query rate is limited to 500 queries per day per IP address.

Complaints handling

Each complaint will be handled on a case-by-case basis, whereby the relevant circumstances will be taken into consideration in determining the remedy that may be offered.