Supporting Documents for organisations certified by the Malaysian ROC, ROB and ROS

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for other types of organisations

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for .BIZ.MY

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for .COOP.MY

Note: .coop.my is reserved only for Malaysian co-operatives organisations.

Supporting Documents for educational institutions

Note: .edu.my is reserved only for Malaysian educational institutions.

Note: These Supporting Documents will be updated from time to time.

Supporting Documents for government departments and agencies

Note: .gov.my is reserved only for Malaysian federal or state government departments or agencies.

Supporting Documents for Malaysian government military organisations

Note: .mil.my is reserved only for Malaysian government military organisations.

Supporting Documents for Malaysian citizens and non-Malaysians residing in Malaysia

Note: These Supporting Documents will be updated from time to time.

*All these steps are only applicable for MYNIC invoicing party.

MYNIC SELFCARE

1. Login to SELFCARE.
2. Select Renewals & Payment > Renewals menu.
3. Add the domain you want to renew to the shopping cart.
4. Select renewal duration and proceed with the payment.

CIMB CLICKS

1. Login to CIMB Clicks.
2. Select Pay & Transfer > Pay Bills menu.
3. Type ‘MYNIC Berhad’ at the Biller Name field.
4. Key-in the Registration Number of domain name (i.e. D********) accurately, to avoid any rejection of the payment. (Registration number can be found in WHOIS).

MAYBANK2U

1. Login to Maybank2U.
2. Select Pay & Transfer menu and select Pay tab.
3. At Pay to field, select ‘Payee’ and type ‘MYNIC Berhad’.
4. Key-in the Registration Number of domain name (i.e. D********) accurately, to avoid any rejection of the payment. (Registration number can be found in WHOIS).

JOMPAY (available at 40 banks in Malaysia)

1. Login to your favourite bank (i.e. Maybank).
2. Search the menu and select JomPAY.
3. Enter Biller Code 33910 for MYNIC.
4. At Ref-1 field: Enter the Registration Number of domain name accurately (i.e. D12345678), to avoid payment rejection. (Registration number can be found in WHOIS).
5. At Ref-2 field: You may enter the domain name for domain services or another product/package name.
6. Proceed with payment.

POSTAL MAIL / COURIER
(Crossed cheques, money orders or postal orders)

1. Make these payable to MYNIC (Write your MYNIC Registration Number or domain name on the reverse side of the cheque/M.O./P.O.).
2. Attach a copy of the invoice with the payment.
3. Send these to the following address:
   • MYNIC Berhad
     Level 3, Tower 2,
     Menara Cyber Axis,
     Jalan Impact,
     63000 Cyberjaya,
     Selangor Darul Ehsan,
     Malaysia
4. Please allow 3-7 days for these cheque/M.O./P.O. to clear.

Please always keep your receipt as proof of payment made.
An email notification will be sent to all contact persons when payment is updated for the domain name.

For any enquiries, please contact our Customer Care Hotline at 1-300-88-7277 or email customercare@mynic.my

MYNIC WHOIS service is an online facility to help users searches all .MY domain names for information on domain registration and availability.

The WHOIS service can be accessed through:

• MYNIC website; or
• port 43 (for MYNIC authorised reseller only)

Using MYNIC WHOIS

At WHOIS page, enter the full domain name ending with .my extension. Here are the examples:

Published WHOIS details

MYNIC WHOIS service restricted the amount of contact information displays associated with a .MY domain name, with respect to the customers right to data privacy protection following the Personal Data Protection Act 2010 (PDPA) and MYNIC Data Protection Policy.

WHOIS Information

MYNIC is committed to protecting customers’ personal data concerning customers’ privacy. The WHOIS information will show the creation, expiration and modification (if any) dates of the domain name registration, status of the domain name, reseller information and the primary and secondary name servers.

MYNIC provides a Domain Contact Request if you need to contact the Registrant or domain contacts for a legitimate reason, such as:

• The domain name is being used in malware or for spam or abuse.
• The domain name or content infringes on a trademark or violates local laws or regulations.
• Interest in purchasing the domain name.

The Domain Contact Request is a web form to contact a Registrant or Domain Contacts for specific .MY domain name to help address both abuse and infringement. With this form, MYNIC will initiate an email to the WHOIS contact’s email address for the specified .MY domain name without disclosing the non-public contact information. Once sent, the Registrant or Domain Contacts will assess the request and deciding whether to respond to the Requestor. Please note that, there is no guarantee that the Registrant will comply with the Domain Contact Request.

Updating WHOIS information

All users must ensure that their .my information is always correct and up to date to ensure that domain contacts receive all notifications and/or requests from MYNIC.

You can update your information by accessing MYNIC’s online modification form at SELFCARE.

Maximum query rate

The current maximum query rate is limited to 500 queries per day per IP address.

Complaints handling

Each complaint will be handled on a case-by-case basis, whereby the relevant circumstances will be considered in determining the remedy that may be offered.

If you have any other questions or feedback, please send an email to customercare@mynic.my or fill up the MYNIC Contact Form.