Regulated Names Policy and Process

How MYNIC handles complaints from regulators on regulated domain names

Certain name (eg. bank, finance) are regulated and their usage may be contested by the relevant regulators (ministries, agencies, etc)

1. This document sets out MYNIC’s policy and procedure regarding Regulated Names.
2. Regulated Names are names prescribed by statute which may only be used subject to the necessary qualifications, consents, licences and/or permissions having been obtained from the relevant government ministry, department, agency or regulatory authority, as may be applicable to MYNIC.
3. A Regulated Name may only be used as a domain name subject to the necessary qualifications, consents, licences and/or permissions having been obtained by the Registrant from the relevant government ministry, department, agency or regulatory authority.
4. MYNIC and its Resellers will rely on the Registrant’s warranty at the time of registration that the Registrant is in full compliance with all of MYNIC’s rules, regulations and policies. If this is found to be untrue at any time, MYNIC reserves the right to delete the domain name in question and/or take such further action as may be necessary.
5. Government ministries, departments, agencies or regulatory authorities that find that a Regulated Name has been registered as a domain name by a Registrant without meeting the necessary qualifying criteria, or obtaining their consent, licence and/or permission, as applicable, may lodge a complaint with MYNIC by way of MYNIC’s complaints process by sending an e-mail to customercare@mynic.my
6. Where a complaint has been lodged with MYNIC regarding the registration of a Regulated Name as a domain name, in compliance with MYNIC’s complaints process, MYNIC will take the following action:
   1. Will lock the domain name (i.e. in order to prevent any deletion and transfer involving the domain name).
   2. Will notify the Registrant of the complaint.
   3. Will give the Registrant 7 working days to revert with certified proof of the Registrant being qualified to use the Regulated Name complained of, i.e. certified proof of the necessary qualifications, consents, licences and/or permissions from the relevant government ministry, department, agency or regulatory authority. To be considered “certified”, the said proof must be affirmed and validated before a Commissioner of Oaths / Notary Public.
   4. Failing receipt of a response from the Registrant, together with the necessary qualifications, consents, licences and/or permissions, the domain name will be suspended for a period of 30 days.
   5. If MYNIC receives a response from the respondent within the stipulated 7 days, together with the necessary qualifications, consents, licences and/or permissions, MYNIC will confirm the same with the relevant government ministry, department, agency or regulatory authority and if confirmed that everything is in order, MYNIC will take no further action and release the lock on the domain name.
7. Where a domain name has been suspended, the Registrant of the domain name may file an application with the relevant government ministry, department, agency or regulatory authority for their consent, licence and/or permission to use the Regulated Name complained of, which application must be filed WITHIN the 30 day suspension period.
8. If at the end of the 30 day suspension period:
   1. MYNIC has failed to receive a response from the Registrant, together with the necessary qualifications, consents, licences and/or permissions, MYNIC will proceed to delete the domain name subject to Clause 10.
   2. the relevant government ministry, department, agency or regulatory authority confirms that the Registrant’s application has been lodged with them and is pending approval, MYNIC will reinstate the domain name but will maintain the lock for the duration of the approval process.
   3. the relevant government ministry, department, agency or regulatory authority confirms that the Registrant’s application has been approved, no further action will be taken by MYNIC and the lock will be released.
   4. the relevant government ministry, department, agency or regulatory authority confirms that the Registrant’s application has been rejected, MYNIC will proceed to delete the domain name subject to Clause 10.
9. If the application filed pursuant to clause 8(iii) is successful (as to be notified by the relevant government ministry, department, agency or regulatory authority to MYNIC), no further action will be taken by MYNIC and the lock will be released. If the application is unsuccessful (as to be notified to MYNIC by the relevant government ministry, department, agency or regulatory authority), MYNIC will proceed to notify the Registrant and delete the domain name subject to Clause 10.
10. Prior to deleting the domain name, MYNIC will reserve the domain name for a period of fourteen (14) days (“reservation period”) and will simultaneously notify the relevant government ministry, department, agency or regulatory authority to lodge an application for the said domain within the reservation period. Should no application for the said domain be received within the reservation period, MYNIC will proceed to delete the domain name. Deletion equals release of the domain name into the public pool on a first come and first served basis.
11. The continued registration of the domain name is subject at all times to the Registrant’s payment of the annual renewal fees when it becomes due. Failing renewal, the domain name will lapse and MYNIC will proceed to delete the domain name subject to Clause 10.
12. There shall be no refunds of any domain name registration fees to the Registrant.