Dear Valued Customer,

We take pride in keeping your .MY domain name safe and secure on our platform at all times. One of the safety measures that we took is by using two-factor authentication (2FA) via SMS when changing your domain nameserver. Today, we're announcing additional 2FA options, e-mail and Google Authenticator.

Starting 5 April 2023, we will use e-mail as the primary 2FA setting for all .MY users. The 2FA will use the e-mail address associated with your SELFCARE account profile, so make sure that it's active and you can access it.

You may choose to change to Google Authenticator via your SELFCARE account. To use Google Authenticator as your 2FA, download Google Authenticator app from Google Playstore, Apple App Store or Huawei AppGallery.

SMS 2FA will still be presented as an option when performing nameserver change.

If you have any questions or concerns, please do not hesitate to contact us at customercare@mynic.my.

Thank you.

(The above information has been emailed to all .MY users on 24 March 2023)